Frequently Asked Questions
Everything you need to know about partnering with Kongdy Health for your transdermal patch manufacturing needs.
Ordering & MOQ
What is your Minimum Order Quantity (MOQ)?
Our standard MOQ starts at 10,000 pieces per design. However, we offer flexible options for startups and trial orders — contact us to discuss your needs.
Do you offer samples?
Yes, we provide sample orders with a lead time of 5-7 business days. Sample fees apply but are deductible from bulk orders.
How do I place an order?
Simply reach out via our inquiry form or email at kongdyhealth@gmail.com. Our team will guide you from quotation to production.
Customization & OEM
Can you customize patch size, shape, and color?
Absolutely. We offer full OEM customization including dimensions (round, square, rectangle), colors, backing materials, and adhesive types.
Do you offer private labeling?
Yes, we provide complete private labeling services — your brand, your packaging, your product.
Can you develop custom formulations?
Yes, our in-house R&D team (200+ experts) can develop custom active ingredient formulations tailored to your target market.
Quality & Compliance
Are your products FDA and CE certified?
Yes, all our products comply with FDA and CE standards. We also hold ISO 13485 and GMP certifications.
What quality control processes do you follow?
We implement a 4-stage QC process: raw material inspection, in-process monitoring, finished product testing, and stability validation.
Do you provide product testing documentation?
Yes, we provide Certificate of Analysis (COA), Material Safety Data Sheet (MSDS), and stability test reports with every batch.
Shipping & Logistics
What shipping options do you offer?
We offer air freight, sea freight, and express courier (DHL/FedEx/UPS) to destinations worldwide.
What is the typical delivery time?
Bulk orders: 15-25 business days after confirmation. Sample orders: 5-7 business days. Express shipping available.
Do you ship internationally?
Yes, we export to 120+ countries across North America, Europe, Southeast Asia, South America, and the Middle East.
Payment & Support
What payment methods do you accept?
We accept T/T (wire transfer), L/C, PayPal, and Western Union. Payment terms negotiable for long-term partners.
Do you provide after-sales support?
Yes, each client is assigned a dedicated account manager who provides ongoing support from production to delivery.
What is your return policy?
We stand behind our quality. Any defective products will be replaced or refunded. Contact us within 14 days of receipt.